Issue 29: Together -- Shipped! If you didn't receive your issue for some reason, please contact support@chickpeamagazine.com :)
Issue 30: Explore -- Just released! On 4/24 we released the issue online, and are in the starting steps of printing the issue.
Be sure to follow us on Instagram for constant updates about where we are in production, printing, and shipping. Our issues are meant to last, so we take extra care to make sure it's as perfect as we can get it - that means that we aren't like InTouch, Woman's World, etc, each issue is a work of love.
We've updated our contact information! If you have a question about your order, please contact our new customer service person at support@chickpeamagazine.com and we'll get back to you right away :)
We will never sell your name, email address, mailing address, or any other personal information to third parties for any reason. The only time your address will be given out to a third party will be for fulfillment purposes, normally directly to the United States Postal Service. If we ever use a fulfillment company we will make sure any personal information transmitted is respected and not sold to a third party.
Returns & Exchanges
Currently we do not accept returns or exchanges for issues of Chickpea and digital files except in the cases where we made a mistake (ie. we sent the wrong issue, we wrote the wrong address, etc.) Please double check your address and contact us ASAP with any changes - we can't be held responsible for being given incorrect information.
Please be careful to see what you ordered before you charge it to your card. We label everything on our shop, so on the cart/checkout page, double check to see if you're buying either a digital-only copy or a print copy. It will show you what you're buying. We cannot issue refunds for digital issues.
If you'd like, we can upgrade your digital issue to a print issue -- you'll just have to pay the difference. Please contact support@chickpeamagazine.com to help you out.
Digital Items
All digital items will be sent to you automatically after purchase. Digital subscriptions will be sent as soon as the newest issue is released. Please double check your email to ensure proper delivery.
Each PDF issue ranges between 70-150MB.
Yes! There are tappable/clickable links throughout each issue. Tap/click on articles that interest you in the Table of Contents to head to it. Tap/click on the Chickpea Magazine label on the bottom of most pages to get back to the table of contents. Tap/click on contributor links to head to their websites/social media.
Be sure that the email you ordered with is the email you're checking. Check the spam box of your email client, or the "promotions" or "social" tabs. If you still can't find your download email, please email support@chickpeamagazine.com and we'll get it to you as quickly as possible.
Purchase of digital goods does not transfer ownership or give the customer the right to redistribute or resell. Digital issues may NOT be reproduced in print. The quality of our print issues is outstanding - instead of photocopying digital issues, which will cost similarly with a much lower quality, definitely check out our discounted pre-orders to get a deal!
Shipping
All standard orders (except pre-orders, noted below) are shipped within 72 hours of purchase through USPS. Please double check your full address to ensure proper delivery.
Standard order shipping takes anywhere from 3-10 days depending on where you live. International orders may take anywhere from 10-30 days, depending on customs slow downs.
Currently, we ship all of our orders in uncoated cardboard with a strip of tape. We have decided to stop wrapping issues in plastic, even for waterproofing, because the amount of damaged packages is so small that it's worth it to us to not add to the plastic waste in this world. (If you do have a damaged package, please message us and we'll send out a new package ASAP, with plastic if you request!)
We're working hard to reduce our plastic waste entirely in our business, but there are some limitations to what we can do. All of our posters and calendars have to be shipped in a stiff cardboard backer and a plastic sleeve, to prevent damage which are much more likely with those products.
All of our store orders are shipped in cardboard with reused paper. All of our packing slips are printed on 100% recycled paper.
Areas we're looking to improve: using paper tape instead of plastic tape and using recycled plastic sleeves for posters.
We do not refund orders or send additional shipments for free if you give us the wrong address. Make sure before you order that you write the correct address, or fill out the form within 24 hours to correct your address. If you pre-order an issue or subscription, let us know as soon as you can if you're moving by filling out the form above. Once the package is shipped out, we can't alter the address!
Yes, we ship worldwide! The shipping charge to your location will be calculated before checkout.
No, sorry. That's illegal!
No, sorry, that's illegal!
Shipping is just expensive in general, especially if it's going to the other side of the world, despite what Amazon will lead you to believe! We make NO money on international shipping, and often lose money in the process, because we underprice our subscription shipping. This is why many indie magazines don't even ship internationally - we keep it on in case someone from another country does want an issue.
If you're having trouble with the shipping costs, you have options - grab multiple issues to make the most of the shipping fee, we even have discounted issue packs specifically for this; split the cost with a friend or two by buying multiples at once; check to see if there's an international stockist near you; or buy digital copies instead.
Ordering
On the cart page, put in any gift note you'd like your recipient to see in the Add Order Note box. Then put in your gift recipient's information in the checkout page, except for the billing info.
Yes, we accept Paypal! We take any major credit card as well as PayPal.
We print all of our issues in limited runs, but every so often we'll print a few more if there's demand for it. You can join this mailing list to be notified when older issues are available again.
No, but we do work with businesses through wholesale. Head here to learn more!
Pre-orders
1. To print a magazine, you need a lot of up-front money. For the amount we print, it's a 5-figure number that we've just never had. (Remember, we don't have any advertising or investors!) If we sell a few before they're printed, we can actually afford our first payment, which gets the printing process moving.
2. It lets us afford things like packing materials, without which we wouldn't be able to ship anything.
3. It helps us gauge how many people will buy the issue, preventing us from ordering too many and wasting money.
4. It makes us able to ship in bulk, which saves us an incredible amount of time.
5. Making a quality publication takes time, and with that extra time comes a beautiful issue.
Pre-orders are a necessity for us - without them, we wouldn't be able to pay our printer the large up-front costs of printing issues in bulk. They're great for you, too - you get a 20% discount on your issue total and you're guaranteed an issue in our small, limited runs of printing.
How do pre-orders work? We set up a dedicated pre-order time for about 2 weeks. At the end of that period, we get the issues printed, which takes anywhere from 4-5 weeks. We then package everything up ourselves and send them out with lots of love, and packing tape.
Because we're an indie publication, our timelines can be out of our hands at times. We estimate that issues will be to you once every three months, give or take.
Be sure to follow us on social media (especially Instagram) to see daily updates from us on where everything is.
