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Get answers quickly here! If you still need assistance, contact us at the bottom of the page.

Ordering & Shipping

What forms of payment do you accept? Paypal?
We take any major credit card as well as PayPal.
Why do you have pre-orders and how do they work?
Pre-orders are a necessity for us - without them, we wouldn't be able to pay our printer the large up-front costs of printing issues in bulk. They're great for you, too - you get a discount on your issue total and you're guaranteed an issue in our small, limited runs of printing.

How do pre-orders work? We set up a dedicated pre-order time for 2-4 weeks. At the end of that period, we get the issues printed, which takes about 4 weeks weeks. We then package everything up ourselves and send them out with lots of love, and packing tape.
Can I order from outside the US?
Yes, we ship worldwide! The shipping charge to your location will be calculated before checkout.

We cannot claim your item as a gift or change the value of goods on your customs slip. Customs fees are the responsibility of the person purchasing.

Since international shipping fees have been rising over the years, we have a few suggestions if you'd like to grab our issues!

• get multiple issues to make the most of the shipping fee - we even have discounted issue packs specifically for this here
• split the cost with a friend or two by buying multiples at once
check to see if there's an international stockist near you
grab our high-quality interactive digital copies
How do I order an item as a gift?
On the cart page, put in any gift note you'd like your recipient to see in the Add Order Note box. Then put in your gift recipient's information in the checkout page, except for the billing info.
Where can I get sold-out copies of Chickpea?
Because we're an indie magazine, we print a limited number of issues, and once they're gone, they're gone for good.

Be sure to subscribe to make sure you can get an issue before it sells out, or check out our great digital versions of each issue.
How can I get your issues in my store?
Where is my magazine?
Because we're completely independent, and because we're just a two person team (including just a one-person team to complete each issue!) please understand that our schedule varies depending on each issue. Follow us on Instagram for constant updates about where we are in production, printing, and shipping.

Issue 35 This issue is up online now and in print pre-order while we raise the money for printing.

Issue 34: Vintage All pre-orders and subscriptions for our Vintage issue have been shipped.

Our issues come out twice a year. We ship from our home studio once a week.

Excluding pre-orders - If you're in the US, orders should arrive between 3-8 days once shipped. If outside the US, expect your package in about 30 days, depending on slowdowns at customs.

For pre-orders - Be sure to follow us on Instagram here as we share every step of the production process, from making the issue, to printing and shipping. Once we put the issue up for pre-order, issues are usually shipped out approximately within 6 weeks.
How can I get help with my order?
You can contact support@chickpeamagazine.com for any questions about your order!
I need to change my address!
Please fill out this form as soon as you possibly can, or contact our customer service at support@chickpeamagazine.com.

We do not refund orders or send additional shipments for free if you give us the wrong address. Make sure before you order that you write the correct address, or fill out the form within 24 hours to correct your address. If you pre-order an issue or subscription, let us know as soon as you can if you're moving by filling out the form above. Once the package is shipped out, we can't alter the address!
Do you accept returns or do refunds?
We do not accept returns or exchanges for issues of Chickpea and digital files except in the cases where we made a mistake (ie. we sent the wrong issue, we wrote the wrong address, etc.)

We do not offer refunds on ANY digital product. If you'd like, we can upgrade your digital issue to a print issue - you'll just have to pay the difference. Please contact support@chickpeamagazine.com to help you out.

In rare cases, we will issue refunds if a physical item is damaged or lost in transit. Contact support@chickpeamagazine.com!

Digital Items

How do I download & use my digital item?
DELIVERY All digital items will be sent to you via email automatically after purchase. Digital subscriptions will be sent as soon as the newest issue is released.

FILE(S) Each interactive PDF issue ranges between 70-150MB. Because of the size, we recommend downloading on a home wi-fi network. (Some work/public wifi place limits on download sizes, which will block your download.)

DOWNLOAD Double check your email to ensure proper delivery. Once you click the download link in your email, it'll take you to a download page. Right-click/long press on the link(s) and select the "download to device" option. We recommend saving to a hard drive or cloud service (like Dropbox or iCloud) so you can access it on your own system. From there, open it in your favorite PDF reader. (Adobe Acrobat, Preview, Apple Books, etc.)

USING There are tappable/clickable links throughout each issue. Tap/click on articles that interest you in the Table of Contents to head to it. Tap/click on the Chickpea Magazine label on the bottom of most pages to get back to the table of contents. Tap/click on contributor links to head to their websites/social media.
I bought a digital issue thinking it was a print issue. Can I get a print issue shipped to me with my digital purchase?
Please be careful to see what you ordered before you charge it to your card. We label everything on our shop, so on the cart/checkout page, double check to see if you're buying either a digital-only copy or a print copy. It will show you what you're buying. We cannot issue refunds for digital issues.

If you'd like, we can upgrade your digital issue to a print issue - you'll just have to pay the difference. Please contact support@chickpeamagazine.com to help you out.
I haven't received my digital item(s)!
Be sure that the email you ordered with is the email you're checking. Check the spam box of your email client, or the "promotions" or "social" tabs. If you still can't find your download email, please email support@chickpeamagazine.com and we'll get it to you as quickly as possible.
Can I print your issues from my digital file, and/or distribute them?
Purchase of digital goods does not transfer ownership or give the customer the right to redistribute or resell. Digital issues may NOT be reproduced in print. The quality of our print issues is outstanding - instead of photocopying digital issues, which will cost similarly with a much lower quality, definitely check out our discounted pre-orders to get a deal!

Miscellaneous

What is your privacy policy?
We will never sell your name, email address, mailing address, or any other personal information to third parties for any reason. The only time your address will be given out to a third party will be for fulfillment purposes, normally directly to the United States Postal Service. If we ever use a fulfillment company we will make sure any personal information transmitted is respected and not sold to a third party.
Can I pitch an article/piece for an issue of Chickpea?
We only accept pitches and submissions here at our "work with us" page.

Do not email us with submissions.

contact support

Need help with your order? Check the questions above, and if you need further support, contact us here. We'll get back to you within 72 business hours.